Refund policy

Return & Refund Policy for tekbisonline.com

Effective Date: May 24, 2026

At tekbisonline.com, customer satisfaction is our priority. We strive to provide quality barcode solutions, POS products, printers, labels, billing rolls, and software products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product received is damaged, defective, or not working properly.
  • The wrong product was delivered.
  • The item is missing parts or accessories.
  • The product is unused, in original packaging, and in resalable condition.

Return requests must be raised within 7 days from the date of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used consumables such as barcode labels, thermal rolls, ribbons, etc.
  • Software products, license keys, activation codes, or downloadable items.
  • Products damaged due to improper handling or misuse.
  • Customized or special-order products.
  • Items returned without original packaging or accessories.

3. Return Process

To initiate a return:

  1. Contact our support team with:
    • Order number
    • Product name
    • Reason for return
    • Photos/videos showing the issue
  2. Send your request through:
  3. Our team will verify the issue and provide return instructions.

4. Replacement Policy

  • Defective or damaged products may be eligible for replacement after inspection.
  • Replacement will be processed based on product availability.
  • If replacement stock is unavailable, a refund or store credit may be provided.

5. Refund Policy

Approved refunds will be processed within 5–10 business days after receiving and inspecting the returned product.

Refunds will be issued through:

  • Original payment method, or
  • Bank transfer/store credit, depending on the payment mode used.

Shipping charges are non-refundable unless the error was from our side.

6. Shipping for Returns

  • Customers are responsible for return shipping charges unless:
    • Wrong product was shipped
    • Product arrived damaged
    • Product is defective on arrival

We recommend using a trackable courier service for returns.

7. Cancellation Policy

  • Orders can be cancelled before dispatch.
  • Once shipped, cancellation requests may not be accepted.
  • Refund for prepaid cancelled orders will be processed within 5–7 business days.

8. Warranty Support

Certain products such as barcode printers, scanners, POS devices, and hardware products may carry manufacturer warranty.

Warranty coverage:

  • Follows the respective manufacturer/service center terms.
  • Does not cover physical damage, liquid damage, electrical damage, or misuse.

9. Contact Us

For any return, refund, or warranty assistance, contact:

TEKBIS Online
Website: www.tekbisonline.com
Phone: +91 9633375533 / +91 9020735029
Email: support@tekbisonline.com

By purchasing from tekbisonline.com, you agree to this Return & Refund Policy.